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Home Warranty Inc’s plans work in a slightly different way to those offered by similar companies. Instead of offering a “complete” plan which covers unusual or expensive appliances and systems, the company allows customers to add on what they need via the “a la carte'' supplemental plan. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S.
Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users. Headquartered in the state of Iowa, Home Warranty of the Midwest now covers forty-two states and continues to add territories as the company moves toward achieving national coverage. For a full list of exclusions, be sure to consult your Home Warranty plan documents, or read through the sample contract that the company provides on their website. Home Warranty Inc provides plenty of information on the type and extent of damage their policies cover. They’ve even provided a sample contract on their website which gives extensive details of the type of damage that is covered by their policies.
What Is the Response Time After Filing a Claim With Home Warranty Inc. Warranty?
Individual plan pricing can depend on your coverage options and where you live, but that’s $100 cheaper than the average cost of a home warranty. The aggregate payout cap for these policies is a little low, and they only cover 35 states. But if you live in one of the states covered by Home Warranty Inc., you should consider their offer seriously. 34% of our survey correspondents said that choosing their own technician was important to them when choosing a home warranty policy.
They were knowledgeable and really cared about getting our water heater fixed. When I called it would ring a few times and go straight to an actual person! Our research found the average cost of a Home Warranty Inc. warranty to be $479.
HOME WARRANTY OF THE MIDWEST, INC., ROCK RAPIDS
That is when I realized all home warranty companies were not equal. I knew as soon as my contract was up, I would be switching back to this company. However, Fidelity National is available in only 10 states and has much lower customer service ratings than Home Warranty Inc. If you live in a state where Home Warranty Inc. offers coverage, it is the better choice between the two. However, homeowners who need expedited service are free to schedule their own work.
It brings me back to your mission statement and how you are there to help. By investing in our people and engaging with our partners, we aim to deliver quick, personal service and keep our promises. Our goal is to increase homeowner confidence, earn rave reviews, and create life-long clients. Home Warranty Of The Midwest, Inc. has been operating for 9 months, and 27 days. Home Warranty Of The Midwest, Inc. has been operating for 10 months, and 1 days.
“Everyone on the Midwest team made this process so easy and fun.”
Just be careful if you do this, because you may not be covered unless the work is performed according to the terms of your plan. The best approach, if you can afford to wait for a repair, is to get approval first to ensure the repair costs are covered. This gives customers a greater ability to customize their plan, and could save money for customers who want to cover an unusual range of appliances. On the other hand, some customers will prefer the peace of mind offered by a “complete” plan.
We recommend the best products through an independent review process, and advertisers do not influence our picks. We may receive compensation if you visit partners we recommend. Elisabeth Christopherson is an accounting professional, fact-checker, and researcher with a background in online education.
You can choose various levels of coverage for your appliances, or an “a la carte” package where you can choose exactly which appliances and systems you want to cover. What makes Home Warranty Inc. stand out is the impressive customer satisfaction score that the company has managed to achieve. Home Warranty doesn’t advertise whether emergency repairs are available. Homeowners who need to request a repair using their plan from Home Warranty Inc. can do so 24 hours a day, seven days a week. Once a repair request is submitted, Home Warranty Inc. allows homeowners to choose a local contractor who they’d like to make the repair.
Explain the problem to the representative and they will arrange for a technician to visit your home.
There are several aspects to consider when evaluating a home warranty company and its coverages. We assign fractional score values ranging from 0.00 to 1.00 points for each feature and then weight those feature values according to subject matter expert advice and consumer survey importance ranking. We also compare features for each company to industry average values determined from our data collection for the top 25 home warranty providers. Third-party ratings and customer satisfaction scores are factored in to help assess a home warranty company’s overall quality, suitability and value. However, the company also offers an “a la carte” appliance protection plan which allows you to cover just the appliances you’d like to protect – or add these appliances to one of their other plans.
Home Warranty Inc. does have a handful of customer complaints with the BBB and Trustpilot relating to coverage, service, or both. This is not unusual for a home warranty company, however, and in general the level of customer satisfaction with Home Warranty Inc. is great. Home Warranty Inc. has an A+ Rating with the Better Business Bureau and more than 60 customer reviews, with many being positive—which is unusual among home warranty companies.
You can use your own repair person, as long as you get this approved by Home Warranty Inc., and the company promises to respond quickly to claims. In most respects, the company offers highly competitive home warranty plans – these are fairly priced, have average payout caps, and standard exclusions. The company makes plenty of information available to potential customers, including pricing information and sample contracts, so you’ll know exactly what you are paying for. These plans follow the same model as Home Warranty Inc’s consumer plans. Real estate professionals can choose from two tiers of general coverage, cover individual appliances through an appliance protection plan, or combine these plans.
What sets Home Warranty Inc. apart from the competition is the very high customer satisfaction rating the company has managed to achieve. The company currently holds an A+ rating from the Better Business Bureau, the highest possible rating, and scores a very respectable 3.72 out of 5 after 72 customer reviews. Home Warranty Inc., also known as Home Warranty of the Midwest Inc., was founded in 1999 by the owner of an appliance repair company. The company offers three different home warranty plans across 35 states. By far the nicest and most helpful people I've ever had to deal with over the phone!
States Covered
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. But, I guess when you do the underhanded business that you do, you have to change something to keep the money rolling in.
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